Kamal Exchange

1. How do I set up an account?

Welcome to Kamal Exchange! As a first time user, you will need to register. This will take you a couple of minutes to set up.

Firstly, decide how much money you want to send and to which country, you will also need to decide whether you'd like to pay by cash or debit/credit card. If you do wish to pay by cash then you will need to come to our office.

Then, select how you'd like your recipient to collect the money. This can either be bank transfer or cash pick up.

Add your recipient's information, including first name and last name also, including their phone number.

Then select how and where you'd like the money to be transferred to.

Registration will then be complete!

Retuning customer will need to login, in order to transfer money.

2. How do I create a transaction?

To creat a transaction you need to login to your account and then follow these simple steps:

First, select payment method

Choose Destination Country

Select payout option

Select payout location

Enter amount

Create or choose Beneficiary

Confirm the Payment

Alternatively you can pop in to our office. You can also create an transaction via our apps making it quick and convenient at any time.

3. How long does it take to send the money across?

The money will be received by the beneficiary in 24 hours.

4. Where can I send money to?

We transfer money to Afghanistan.

5. How do I track the movement of my money?

If sending online you can check the status on your account. Alternately, you can visit our office or give us a call.

6. Do I need ID to use your service and what type of ID is required?

Yes, photo ID such as passport or diving licence is required for all transactions.

7. Will it cost me to send money abroad?

No, there is no charge to use our service.

8. What methods payment can I use?

You can use the following, cash, debit/credit card.

9. Where can I find out the current exchange rate?

If you are using our online services then this information is available on the home page.

If you are visiting our office then we will be able to provide you with this information. You can also visit our social media pages, Facebook, Instagram where we update daily.

10. How do I send money if I have cash?

You can visit us at 10-12 Slade Lane Longsight, Manchester, M13 0QE

11. What are your customer service hours?

Monday to Friday 09:30am to 06:00pm and Saturday 10:00am to 05:00pm

12. I forgot my password. How can I access my account?

Simply click forgot password. You will receive an email giving instructions, if you do not receive the email please check your spam folder.

13. How can I change my password?

You can change your password via your profile. You will be asked to provide your current password and then will be asked what you want to change it to.

14. Where can I go for answers to my queries?

You can email us at kamalexchangeltd@gmail.com we try our level best to get to you as soon as possible, or call us on 01615038768

Frequently Questions

01615038768